I love shopping! There I’ve said it. I like nothing more than trying on a beautiful dress or some red soled shoes and swinging a Mulberry handbag over my shoulder just because I can. The feel of the fabric, the smell of the leather all adds to that sensory shopping experience. Now if you saw me on most days especially in a drafty hall with jeans and twenty layers of clothes on, you may question what I have just said!
I have spent most of my career in shops, small and large, as well as being a shopper, so I think that qualifies me to share my thoughts on customer service.